Privacy Policy

Who we are

NexaCraft Digital ("we", "us") operates https://nexacraftio.com and provides digital agency services. This policy explains how we handle personal data.

Information we collect

Information you provide: name, email, phone, company, country, project details and billing information you enter in our contact and checkout forms.

Payment information: card, wallet and bank details are entered directly on our payment partners' secure pages (PayFast, Payoneer). We do not receive or store full card numbers.

Usage data: basic analytics, device and browser information, and cookies needed for site functions such as forms and live chat.

How we use it

To respond to enquiries, deliver and invoice services, process payments, prevent fraud, send service-related communication and improve our website. We do not sell your personal data.

Consent records

When you submit a form or chat lead we record that you accepted our Terms and Privacy Policy and agreed to be contacted, with a timestamp.

Third parties

We share data only as needed with payment processors (PayFast Pakistan, Payoneer), hosting (Namecheap), our own on-site chat (messages and leads are stored on our hosting), email providers and analytics tools, each under their own privacy policies.

Retention

We keep project and billing records for as long as required for accounting and legal obligations (typically up to 6 years), and enquiry data for up to 2 years.

Your rights

You may request access, correction or deletion of your personal data by emailing us. Clients in the EU/UK have rights under GDPR, including objection and data portability.

Security

Our site uses HTTPS encryption, and access to customer data is limited to staff who need it.

Changes

We may update this policy and will post the new version on this page.

Contact

NexaCraft Digital, REPLACE_ME_CITY, Pakistan · Sales: sales@nexacraftio.com · Support: support@nexacraftio.com · REPLACE_ME_PHONE